Introduction
At Luxe Lodgings, transparency is one of our core values. We believe in being clear about how we collect, use, and safeguard your personal data. This Privacy Policy (“Policy”) has been developed by Luxe Lodgings Vacation Homes LLC (“Luxe Lodgings”, “we”, “us” or “our”) to explain how we collect, use, protect, and disclose personal information in connection with our website (“Site”) and other related services (collectively, the “Services”).
This Policy also outlines how you can manage your personal information and contact us regarding any questions or concerns.
By using our Services, you agree to the terms of this Policy. If you have any questions, please contact us at hello@luxelodgings.ae
.
Information We Collect
We collect two main types of information:
Non-Personal Information
Data that does not identify you directly and is collected automatically through your use of our Services. This may include browsing behavior, device details (browser type, operating system, screen resolution, language settings), navigation activity, referring/exit pages, heatmaps, click-stream actions, and aggregated usage data.
Personal Information
Data that identifies you or can be used to identify you, such as:
Contact details (name, email address, phone number)
Billing information (billing address, payment method, transaction details)
Identity documents (passport, ID card, driver’s license)
IP address, geo-location, and device identifiers
Correspondence with Luxe Lodgings (via email, phone, or uploaded through our Services)
Third-party account details (e.g., Google or Facebook logins)
If Non-Personal Information is linked with Personal Information, it is treated as Personal Information.
How We Collect Information
We collect information through:
Use of Our Services – When you browse our Site, register an account, inquire, or book a property.
Voluntary Information – Information you provide directly, such as registration details, bookings, or correspondence.
Third-Party Sources – Information collected by third-party service providers (e.g., payment processors).
How We Use Your Information
We use collected information to:
Provide and manage our Services, process bookings, and issue confirmations/invoices
Respond to inquiries and provide customer support
Improve and personalize our Services
Communicate offers, promotions, and updates relevant to you
Detect and prevent fraudulent or illegal activities
Comply with legal and regulatory requirements
Analyze and report on Service performance
Develop new features and improve existing ones
We only collect and process the information necessary to deliver our Services and fulfill legal obligations.
Disclosure of Personal Information
Your information may be shared with:
Affiliates & Partners – Companies directly affiliated with Luxe Lodgings.
Service Providers – Such as payment processors, hosting providers, and analytics tools.
Authorities – When required by law or government regulations.
With Consent – Third-party partners, if you have explicitly agreed.
Aggregated Non-Identifiable Data – Shared for analysis or reporting without identifying individuals.
Any other disclosure of Personal Information will only be made with your approval or as legally required.
Your Rights
You have control over your personal information and may exercise the following rights:
Access – Request a copy of your personal data and details on its use.
Data Portability – Receive your data in a structured, machine-readable format.
Rectification – Correct inaccurate or incomplete data.
Erasure – Request deletion of your data under certain circumstances.
Restriction – Limit the processing of your data in specific cases.
Objection – Opt out of certain processing, including marketing activities.
Requests can be made by contacting us at hello@luxelodgings.ae
. We may request additional verification before fulfilling requests.
Data Security & Breach Notification
We take technical and organizational measures to protect your data against unauthorized access, alteration, or loss. However, no system is completely secure.
In the event of a data breach, you will be notified promptly, and we will also inform the relevant Data Protection Authority within 72 hours.
Interest-Based Advertising
We may use cookies and similar technologies to deliver tailored advertisements across devices and websites. These may include browsing activity, viewed content, and referral data.
If you have provided your email, we may use it for personalized advertising in compliance with Google’s Limited Use Requirements and other applicable laws.
Communication from Luxe Lodgings
We may contact you to provide:
Promotional messages, offers, and updates (you can opt out anytime).
Important service notifications, billing updates, and account information (these cannot be opted out unless you stop using our Services).
Third-Party Services & Links
Our Services may contain links to third-party websites. Their privacy practices are not governed by this Policy. Please review the privacy policies of any third-party sites you interact with.
Children’s Privacy
Our Services are intended for individuals aged 18 and above. We do not knowingly collect information from minors without parental consent. If we become aware that we have collected data from a child, we will delete it immediately.
Updates to this Policy
We may update this Policy periodically to reflect legal, technical, or operational changes. Any significant changes will be communicated before they take effect.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, you can contact us at:
📧 hello@luxelodgings.ae